Returns, Exchanges and Warranty

Every Duavaa piece is handcrafted in India and quality-checked before dispatch. Slight variations in colour, stone texture and finish are natural to handmade jewellery and are not faults.

Returns

You may return an order within 14 days of delivery, no reason needed.

• Cancel online, email hello@duavaa.com with your order number, or use the cancellation form.
• For orders delivered in parts, the 14 days run from the last parcel.
• Return-eligible items must be returned in an unworn condition.
• Return postage is paid by you. Use a tracked service; the parcel is your responsibility until it reaches us.
• We confirm the return address with each return. Depending on facility availability at the time, it may be in the EU or the UK.
• Ship it back within 14 days of telling us.

Refunds go to the original payment method within 14 days, including standard delivery. Express delivery is refunded at the standard rate. We may hold the refund until the piece is back with us or proven shipped.

Exchanges

Within the same 14 days, you may exchange for another size or colour instead.

• Return postage is yours; we ship the replacement free.
• Earrings and necklace sets with earrings can be exchanged even after the hygiene seal is opened. A replating fee applies, quoted before you decide. Sealed, they exchange free.
• Sale items and gift cards cannot be exchanged.

Non-returnable items

• Earrings, and necklace sets with earrings, once the hygiene seal is opened. Sealed, they can be returned normally.
• Bracelets made to your wrist size
• 18kt gold and rose gold plated pieces. Plating is applied to order and cannot be undone.
• Pre-order pieces, made specifically for you
• Custom, personalised and bespoke pieces
• Gift cards

Cancelling a made-to-order piece

Free before work begins. After that, we charge only the materials and hours already spent, quoted before you decide. Changes after completion are chargeable.

Faulty, damaged or wrong items

A faulty, damaged or incorrect piece is repaired, replaced, or refunded free of charge, postage included. Damage caused after delivery is not a fault and is not covered.

• If a piece arrives damaged, faulty or not what you ordered, email hello@duavaa.com with photos within 48 hours of delivery. We need this to claim against the carrier.
• For a fault that appears later, email us as soon as you notice it.

Not faults:

• Bent earring stems. Posts are made of softer metal by design so they flex rather than snap. Gently straighten them.
• Normal wear: minor scratches, gradual dulling, damage from water, perfume, chemicals or improper storage, lost pieces, or third-party alterations.

One-year repair warranty

Every piece also carries a one-year repair warranty covering manufacturing faults and faults in the rhodium and 18kt gold plating under normal wear. Repair first; replacement where repair is not possible.

Rose gold plating is not covered. It is delicate by nature; we recommend it for occasions rather than daily wear.

To claim, email hello@duavaa.com with your order number and photos.

After 14 days

Outside the 14-day window, returns are at our discretion:

• Store credit only, valid on duavaa.com
• Unworn, original packaging, tags attached, all components present
• Return postage is yours; delivery costs we incurred may be deducted, including where shipping was free
• Credit is issued after quality inspection
• Sale items, gift cards and non-returnable items are not eligible
• Request approval within 30 days of delivery before shipping anything

Refused parcels and address errors

Refused or unclaimed parcels are not returned to us. Unless the fault is ours, the carrier destroys them after a holding period. Refunds are released when a piece reaches us, so a refused parcel that never comes back cannot be refunded.

Changed your mind in transit? Accept the parcel, then return it.

The same applies to parcels lost through an incorrect or incomplete address or a PO Box. Customs charges caused by a refusal are yours. A parcel lost through our error or the carrier’s is ours to fix.

General

• This policy applies to purchases from duavaa.com only.
• Duavaa is a trading name of NY PS Global Brands, LLC, 131 Continental Dr Suite 305, Newark, DE 19713, USA.
• Contact: hello@duavaa.com