Shipping policy
SHIPPING POLICY
SHIPPING WORLDWIDE
We ship to over 230 countries worldwide. Register with us to receive updates on new launches, shipping information and exclusive promotions.
Shipping Charges
Shipping is free with no minimum order value.
Dispatch & Delivery Time
• Orders are dispatched within 48 hours.
• Delivery time is 2–7 business days, depending on your location.
• Urgent delivery is available on request (subject to location and courier availability).
Additional Notes
• We do not ship to PO boxes or military addresses.
• Rural and remote addresses may require additional delivery time.
• Orders requiring customisation will require extra processing time.
• If the package appears tampered with, please refuse delivery and contact us immediately at hello@duavaa.com or WhatsApp us on +91 8591978223.
International Shipping
We ship internationally via reputed courier partners such as DHL and FedEx.
Shipping charges are calculated based on the delivery destination and the weight/size of your parcel.
Custom Duties & Taxes
• Prices on our website are inclusive of all customs duties, VAT or import taxes.
Transit Times
• International delivery timelines vary by destination and customs clearance.
• Transit times are calculated from the date of dispatch and exclude Sundays and public holidays.
• Delivery timelines cannot be guaranteed due to customs processes.
For more information, feel free to contact us at hello@duavaa.com.
IMPORTANT SHIPPING INFORMATION
• Delivery timelines are estimates and may be affected by payment delays, courier disruptions or unforeseen factors.
• Once an order has been dispatched, it cannot be redirected to a different address.
• Some orders may require a signature and ID proof upon delivery.
• Each order can be shipped to only one address. For multiple addresses, please place separate orders.
• We strive to ship all items in your order together, though in some cases items may be shipped separately based on availability.
• We ship only through reliable and reputed courier partners to ensure fast and secure delivery.
• We rely on the shipping network's proof of delivery as the final delivery proof regarding the parcel. If a parcel is marked as delivered, any disputes must be directed to the shipping company.